- #Chief architect home designer upgrade
- #Chief architect home designer software
- #Chief architect home designer trial
- #Chief architect home designer Pc
- #Chief architect home designer mac
I would like to see chief architect stand behind the product I've spent thousands of dollars on.
#Chief architect home designer software
Under system requirements for X6 it lists that you need a minimum operating system of (Mountain Lion / Mavericks) nowhere does it say if you have a newer operating system that their software will not work.
#Chief architect home designer mac
I made a complaint with the senior supervisor/manager who informed me that since they could not re-create the issue in house and that I am now currently using an updated Mac with the (Sierra) operating system they would not stand behind there software.
#Chief architect home designer upgrade
I told him that I have already purchased software from chief architect and that they need to fix the issue with the version I have or they should stand behind their product and upgrade it for free. After being transferred to a sales associate I was informed that I would have to pay over money to chief architect to get a version of the software that would work. I was informed by a chief architect tech that this was a known issue that their software developers were aware of and had fixed in later versions and that the only solution to this issue was to upgrade the software. I put up with these problems for more than a year before I contacted chief architect looking for a fix for their software. I purchased a new Mac to run the software and ran into the same issues as before. Since this computer was a few years old I mistakenly thought it was an issue with my computer. when I would open or try to edit a dialog box it would open a new window behind all previous open windows. I had issues with this software working from the start, i.e. I downloaded the software to my Mac which was running the minimum system requirements (Mavericks) listed on the chief architect website.
#Chief architect home designer Pc
I have used previous versions for years on a PC and was assured it would run great on a Mac. Overall: I purchased an updated version chief architect X6. Seems like every issue I have isn't in the index or table of contents, and I very much dislike being scooted to a webpage of issues and have to guess by their titles whether it might pertain to my problem. I will say that documentation could be better.
For example you may expect to see a tool for doing some function nested within a group of similar functions, but it may be elsewhere. It is very difficult to create software tools that are always "intuitive" no matter how you approach them.
Many of the problems I believed I had I've solved over time by looking for a solution that was right in front of me. This is a small problem and they probably have fixed it on more recent releases. There were times when I had to hide certain layers to determine that a specific piece of furniture was preventing the program from creating a 3D model, then modify the object or change it out, then replace the layer and try again. Likewise, rotating the direction of a wood floor should be as simple as 2 clicks, but no, another multi step process.Ĭons: As I said there are always glitches in software as complex as this. In CA it's a complicated, multi (10+) step process. In my old program, when I needed a vaulted ceiling, I entered the height of one wall and the height of the other and voila, done. For what I need, the Interiors program is over engineered. The $525/year does get me updates, but that is virtually it. Really? Needless to say I responded with my displeasure.
Their response was that it was beyond technical supports capabilities, but, I could pay $125/hour for someone to help. I needed a knee wall that started at 42" high and tapered to 34" high. Yesterday I contacted them to get an answer on what I assumed would be an easy question (I searched the online tools but got nothing). Sometimes they would answer my questions but mostly referred me to their online tools, one of which is other users answering questions - how. In 11 years I have contacted technical support 18 times (less than twice a year).
#Chief architect home designer trial
I have taken advantage of the free courses they offer but otherwise have figured things out by trial and error. I am pretty much self taught because the training classes are ridiculously expensive. The initial cost is high and the yearly "technical support" is up to $525. Cons: I am a kitchen & bath designer and have used Chief Architect for 11 years.
0 kommentar(er)
